The Attractiveness of Online Shopping
Many of us have begun to follow the growing trend for online shopping. In particular, one can find a large number of sites that offer very attractive discounted products online. Our social media offer dozens of opportunities that present global shopping online. And the prices that we see are so attractive we have to almost fight our inner selves not to try to order.
I will put my Wish.com rating here in the beginning of the article so you have a chance to understand my rationale as you read on.
Wish.com is a very attractive platform that offers unique and trendy products for personal use. Their product lines range from sport items to trendy fashion items, and some health and beauty stuff.
The site would probably appeal more to younger buyers, who would be more comfortable with web-based shopping and buying. Trendy fashions, unique sporting goods and products, and interesting accessories make Wish.com an enjoyable visit, if not a unique shopping experience.
I am not a representative or an affiliate of Wish.com, nor do
I receive any compensation for my review.
And the real kicker is the amazingly low prices!
Wish promotes ridiculously low prices — as much 75 percent or more on some items. It is as though they are holding a continuous clearance sale through their platform.
This adds to the attractiveness of the offers. Imagine ordering a really trendy product, like a bag, or jacket for a really crazy low price. This benefit alone would appeal to almost any potential digital customer.
- Lots of pockets
- Generally pretty sturdy
- Generally rather stylish
- And then, add to that . . . a great price!
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This is the bag that I finally received from Wish. For the most part, it pretty much matched the selection. I chose the black color over the khaki because it would hide dirt more easily than the lighter color.
I was hoping that the bag would have been a bit larger, but it is quite convenient. It has space for a small laptop and a removable pocket that could hold a 10-inch tablet.
I was pretty satisfied with my choice. The bag is quite comfortable to carry. It has a should pad, although the strap seems a bit flimsy. I haven’t yet packed it with a lot of “stuff,” but so far it has proven satisfactory.
However, this is not the end of my story . . .
Benefits and Pitfalls
The development of international mall online shopping has provided some advantages as well as a few pitfalls. While we can enjoy the convenience of literally shopping from our chairs and laptops, there are also the risks of identity theft, scammed transactions, and failed deliveries, to name a few.
Really good sites not only offer a variety of payment options, but also provide convenient delivery options, sometimes at a discounted rate, especially for international shipping. Another benefit, though not necessarily common among all shopping sites is the availability of a chat service to for customer support and to respond to any customer inquiries or complaints. However, some services only offer a – very annoying – bot answering service, which can be more, if not just as annoying as those automated response systems you get when you call your bank or a department store praying that you will get a human to actually speak with.
And that’s just the back office stuff.
Once an order has been completed, there is the wait for delivery, and the hope that you will receive the product you ordered, and the extended hope that that particular product actually matches the illustration in the online catalog or product list. I once ordered a watch from an online service. Actually the product was promoted as free with only payment of the shipping, which wasn’t too bad. Once the watch arrived, I realized that it didn’t fit my wrist, as it seemed that the strap was configured for a rather thinly built individual, which I am not. Needless to say, I gifted the watch to my wife, who was quite happy to receive an unexpected gift.
My Journey to the “Dark Side” . . . and Back!
While I have received a relatively decent product, that so far meets most of my expectations, the experience of finally receiving my order is probably a small example of online shopping trauma that can arise at any time.
Let’s start with the ordering process.
Actually, ordering my bag was relatively uneventful. The price was attractive; the payment processing was simple and uneventful, meaning that there was no problem with processing my payment method, and so far, I haven’t noticed any unauthorized charges on my debit card (which is another story for another day).
I had placed my first order back in June of last year (2018). They mention that the order might take up to eight weeks for delivery depending on location and shipping processing. What I didn’t realize — that’s not fault of Wish — is the need to have a really good and reliable delivery resource. My second oversight was my lack of awareness of international shipping, especially from China, from where apparently the product was sourced and shipped.
Assuming that express shipping carried the same meaning around the planet, and not knowing that product fulfillment in China specifically carries a completely different mode, I added my local physical address. I also inadvertently provided a local landline number, also assuming that an express delivery service would call to verify location for physical delivery . . . Wrong!!!
Actually my first order did arrive, and someone from somewhere (I mean that literally) did call to verify my location. But then the cracks in the process began to show, and my journey to the darkness began.
I found Wish’s “chat” platform in the Messenger service, and assumed that I would integrate with a human for any follow up . . . Wrong again!
I was expecting my package around the end of June, which would have been great, as I had planned to travel soon afterwards . . . a good first trial for my new bag . . . Oh well.
What I realized was that the Messenger “chat” was actually an automated program — a bot program, I think they’re called — that generated generic responses to an inquiry. Unfortunately I had to search to find some way to connect with humanity again.
Continuing through the crisis
I finally connected somehow to a human, who apologized for the delay or loss of the package, and assured me to remedy the situation. After realizing that my package would arrive to a local post office, I managed to update my phone number in order to receive SMS updates to my mobile phone . . . and that worked. I actually got an update on shipping and a notification from my post office on delivery.
Interesting turn of events to say the least . . .
I realized that the fulfillment of the order originated in China and that the shipping was pretty much general inexpensive shipping. Actually there was also a link to the Chinese fulfillment service that also provided updates. But how they got the product wrong is beyond me.
I will spare you all the details of my anger and frustration as well as the very not-so-friendly messages I left for Wish.
Finally . . . resolution
As I am currently living expat status, I realized that perhaps I could use my mailing service back home to ensure safe shipping. I did not expect a refund, but Wish did give me credit to re-order the product or order any other products. I think they call it Wish Cash or something like that. Although they had a grace period to request refunds, they graciously refunded my amount totally due to my extreme frustration with their service.
Anyway, I didn’t feel too badly since I had the credit, and took a chance to re-order the product. I kept the bottle, also!
Even after the second failure, I managed to get them to change my address to my U.S. shipping service. I use MyUS, which has proven to be very reliable over the years, even to the point of re-activating my old account after I had canceled my subscription for some time.
I am not a representative or an affiliate of MyUs.com, nor do
I receive any compensation for my review.
My overall costs were still reasonable, especially since I was able to benefit from Wish’s credit function.
Using my shipping service provided a couple benefits.
- A reliable delivery address.
- Efficient tracking on delivery and shipping
- Timely delivery to my international address
I finally received my bag in December of last year.
Conclusion and Recommendation
I’m still debating whether I would use Wish.com again for any shopping. I don’t blame them totally for the mishap, although the effort to reach a human being is substantially annoying.
If you want to do any online shopping, especially internationally, it is a good idea to research the company well and check their credibility. It works wonders to be able to connect with a human, although that is still no guarantee for good quality or service. Also, make sure your delivery at your location is reliable and secure.
Comments are welcome! Good luck!